Dear All, 

From September 28th up to 30th, 2020 our dispatch department will be closed due to annual inventory. During this time, we may only be reachable by telephone to a limited extent. Your orders and messages will always be saved and processed promptly. Feel free to contact us by email, we will get back to you as soon as possible.

Thank you for your understanding!

Kind regards
Your thermohauser-Team



Hinweis schließen

Data Protection

Data protection

(as amended: May 28, 2020)

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is all data with which you can be personally identified. You can find detailed information on the subject of data protection in our data protection declaration below.

Data collection on this website

Who is responsible for data collection on this website?

The data processing on this website is carried out by the website operator. You can find their contact details in the footer of this website.

How do we collect your data?

The method in which your data is collected is by you providing it to us.  For example, from the data you enter in a contact form.
Other data is collected automatically or through our IT systems with your consent when you visit our website. This is primarily technical data (e.g. internet browser, operating system or time of page access). This data is recorded automatically as soon as you access this website.

What do we use your data for?

Part of the data is collected to ensure that the website is presented correctly.  Other data can be used to analyze your user behavior.

What rights do you have regarding your data?

You have the right to receive information about the origin, recipient, and purpose of your stored personal data free of charge at any time. You also have the right to request that this data be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to request that the processing of your personal data be restricted in certain circumstances.

You have the right to lodge a complaint with the responsible supervisory authority.

You can contact us at any time at the address given in the footer if you have any further questions about data protection.

2. Hosting and Content Delivery Networks (CDN)

External hosting

An external service provider (hoster) hosts this website. The personal data collected on this website is stored on the hoster's servers.  Data stored are IP addresses, contact requests, meta and communication data, contract data, contact details, names, website access and other data that are generated via a website.

A professional provider (Art. 6 Para 1 lit.f GDPR) uses the host for the purpose of fulfilling the contract towards our potential and existing customers (Art. 6 Para. 1 lit. b GDPR) and in the interest of a safe, fast and efficient provision of our online offer.

Our hoster will only process your data to the extent necessary to fulfill its performance obligations and to follow our instructions in relation to this data.

Conclusion of a contract for order processing

In order to guarantee data protection-compliant processing, we have an order processing contract in place with our host.

3. General information and mandatory information

Privacy

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This data protection declaration explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. It is not possible to completely protect data from third-party access.

Information about the responsible party

The responsible party for data processing on this website is:

  • thermohauser GmbH
  • Bleichereistrasse 28
  • 73066 Uhingen
  • Email: datenschutz@henkesasswolf.de

Contact details of the data protection officer

  • Email: thermohauser.de@extdsb.org

The responsible party is the natural or legal person who, alone or together with others, decides on the purposes and means of processing personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke any consent already given at any time. The legality of the data processing carried out up to the time of revocation remains unaffected by the revocation.

Right of objection to the collection of data in special cases and to Direct advertising (Art. 21 DSGVO)

If data processing is based on art. 6 para. 1 lit. e or f GDPR, you have the right to object to the processing of your personal data at any time for reasons that arise from your particular situation; This also applies to profiling based on these provisions. The respective legal basis on which processing is based can be found in this data protection declaration. If you file an objection, we will no longer process your personal data concerned, unless we can demonstrate compelling legitimate grounds for the processing that outweigh your interests, rights and freedoms or the processing serves to assert, exercise or defend legal claims (Objection according to Art. 21 Para. 1 GDPR).

If your personal data is processed for direct marketing purposes, you have the right to opt-out at any time to the processing of your personal data for such advertising; This also applies to profile insofar as it is connected to such direct advertising. If you opt-out, your personal data will then no longer be used for direct marketing purposes (objection under Art. 21 Para. 2 GDPR).

Right of appeal to supervisory authority

In the case of infringements of the DPAs, the persons concerned have a right of appeal to a supervisory authority, in particular in their State of residence, place of work, or place of the suspected infringement. This right of appeal is without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have data, which we process automatically based on your consent or in fulfilment of a contract, handed over to you or a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only take place to the extent that it is technically feasible.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us.

You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If the SSL or TLS encryption is activated, third parties cannot read the data that you transmit to us.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of the data processing and, if applicable, a right to correct or delete this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time at the address provided in the footer.

Right to restriction of processing

You have the right to request that the processing of your personal data be restricted. You can contact us at any time at the address provided in the footer. The right to restrict processing exists in the following cases:
If you contest the accuracy of your personal data stored with us, we usually need time to check this. For the duration of the examination, you have the right to request that the processing of your personal data be restricted.
If the processing of your personal data happened/happens illegally, you can request the restriction of the data processing instead of the deletion.

If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request that the processing of your personal data be restricted instead of being deleted.

If you have filed an objection in accordance with Art. 21 Para. 1 GDPR, you, and our interests must be determined. As long as it is not clear whose interests outweigh the rights, you have the right to request that the processing of your personal data be restricted.

If you have restricted the processing of your personal data, this data - apart from its storage - may only be obtained with your consent or to assert, exercise or defend legal claims or to protect the rights of another natural or legal person or for reasons of important public interest the European Union or a Member State.

Objection to advertising emails

We hereby object to the use of contact data published within the scope of the footer obligation for sending unsolicited advertising and information material. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, such as spam e-mails.

4. Data collection on this website

Cookies

Our website uses so-called "cookies". Cookies are small text files and do no damage to your device. They are either stored temporarily on your device for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted at the end of your visit. Permanent cookies remain on your device until you delete them yourself or they are automatically deleted by your web browser. In some cases, third-party cookies can also be stored on your device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).

Cookies have different functions. Numerous cookies are technically necessary because certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user behavior or to display advertising.

Cookies that are necessary to carry out the electronic communication process (necessary cookies) or to provide certain functions you require (functional cookies, e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) on the basis of Art. 6 para. 1 lit. f GDPR saved, unless another legal basis is specified. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the relevant cookies takes place exclusively on the basis of this consent (Art. 6 Para. 1 lit. a GDPR); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when the browser is closed. If cookies are deactivated, the functionality of this website may be restricted.
Insofar as cookies from third-party companies or for analysis purposes are used, we will inform you separately in the context of this data protection declaration and, if necessary, ask for consent.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and version
  • Operating system used
  • Referrer URL
  • Hostname of the accessing computer
  • Time of the server request
  • IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6 Para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of his website - the server log files must be recorded for this.

Contact form

If you send us inquiries via the contact form, your details from the inquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the inquiry and in the event of follow-up questions. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries sent to us (Art. 6 Para. 1 lit. GDPR) or requested by you (Art. 6 Para. 1 lit. ).

The data you enter in the contact form will remain with us until you request deletion, revoke your consent to the storage, or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory legal provisions - especially retention periods - remain unaffected.

Request by email, phone or fax

If you contact us by email, phone, or fax, your request, including all personal data resulting from it (name, request), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.

This data is processed on the basis of Art. 6 Para. 1 lit. b GDPR, if your request is related to the fulfillment of a contract or is necessary to carry out pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of inquiries sent to us (Art. 6 Para. 1 lit. GDPR) or requested by you (Art. 6 Para. 1 lit. ).

The data you send to us via contact requests will remain with us until you request deletion, revoke your consent to the storage, or the purpose for data storage no longer applies (e.g. after your request has been processed). Mandatory statutory provisions - especially statutory retention periods - remain unaffected.